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Once you have created your customer account and log into the HelpSTAR Web Portal you will be at you home page.
The New Service Request button allows you to immediately start the process of communicating with the TYAN Support staff to find resolution for your issue. To submit a Service Request, perform the following:
1.Select a Category that best describes your product ( mandatory to log a
   Service Request

2. Enter a Request Title/Memo best describing the nature of your problem or

      question ( mandatory to log a Service Request ).

3. Modify the Urgency and Due by Date (if required).

4. Other actions available on a Service Request include:
a. Include a file attachment to Service Request.
b. Set a reminder for yourself in regards to this request. These 
    reminders  will appear in the history of a request as well as
    under Alerts and  Messages section on the Home Page of the
    Web Portal.
c. Click the Help icon to open our Help File.
5. Once you have completed entering the required information for this 
    request, click on the icon or the Save button at the bottom of the form to 
    submit the request. You can also click on the Cancel bottom to exit this
    form without saving.
A prompt will appear once you have successfully submitted request.
Click on OK to return the Web Portal Home Page.
Once submitted, you will be returned to the Home Page and your new request will listed under Open Requests.