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HelpSTAR: REQUEST HISTORY
Once this option is selected, all requests you have submitted (regardless if they are still open or have been closed) will appear in this list.
Your request history will appear as shown below:

By click on a Service Request, you can view status of your requests and any updates made to your requests. If you wish to re-open a closed request, you can do so by updation the request and un-checking the closed option in the Service Request.