TYAN offers a wide range of online services to accommodate your varied support environments. TYAN provides a full service Technical Support portal that provides best in class support services to every customer type. TYAN also offers a fully searchable online FAQ database for customers to research and find detailed explanations for their issues.
The TYAN Online support system is designed to handle all types of customer inquiries from technical support issues to various pre-sales related requests and much, much more.
For Technical Support inquiries, TYAN offers a robust Online Technical Support Portal which allows you to file technical support tickets, check progress on open tickets, review historical information, find answers to known issues (FAQ Knowledgebase) and much more.
For Pre-Sales inquiries, TYAN offers the ability to request information on the latest technology, request specialized sales assistance, find preferred vendors or distributors and locate system integrators.
The TYAN Best Solutions (Knowledge Base) system is designed to help you get the answers you need, as quickly as possible. To use this service to search for Best Solution articles, just type the keywords that you want to search in the Search Phrase field. To help increase accuracy of the search results, you can search by Any Word, All Words, or the Exact Phrase.