What to do when you email TYAN Tech Support

Email Technical Support

Email technical support is available 24 hours a day, 5 days a week.  Normal turn around time is 2 business days during the week, however, heavy loads and weekends may cause delays. Be sure to include the following information in your email for a prompt reply:

  • Complete Motherboard Name in Subject Line (For example: Tiger 100, Trinity 400 - please note that just "Tiger" or "Trinity" alone is NOT suffice)  An automated email reply will be sent based on the Motherboard Name given.
  • Operating System and Version
  • BIOS Revision
  • A list of controller cards installed in your system (such as sound, video, HDD)
  • A detailed list of your problem
  • Contact information (Name, email, phone, etc...)
     

Support can be reached at the following email address:  techsupport@tyan.com

If you require immediate support, please contact your dealer or our online FAQs.  Searching for information is also a good place to start.

Helpful Hints:

  1. Please don't email technical support more than once.  Duplicate emails may delay the response time.
     
  2. Please be specific regarding your problems.  A non-specific example would be, "My computer freezes up".  Instead, please say, "My computer freezes up whenever I load up notepad in windows 95.  I have such and such peripherals..."  The more details you provide, the issue will have better chance of getting solved and solved faster.
     
  3. Do read our FAQs and your manual.  90% of the time, your answer is contained within one of these resources.
     
  4. Please be polite in your email.  Technical support is busy and replies may take a while.  Because of the tremendous amount of email we receive, we may backup from time to time.  Please be aware that response times via email may take up to a few weeks.  We urge our customers to contact their dealers first before resorting to email support or calling us directly.
     
  5. Use a working email address.  Using an anonymous account will not result in a reply.  Due to the numerous emails we get, please use the email address that we can reply to.

Information published on TYAN.com is subject to change without notice.
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