Tyan System Monitor (TSM) FAQ Updated 07/12/2005
 

  1. I'm using the Tyan System Monitor software and when I use fullpath "J:\system.log\TSM\SysMon.log" and then click on "Monitor ON" the TSM software terminates without any message.  What am I doing wrong?

    This problem will appear when "J:\system.log\TSM\" directory has not been created before being used by the TSM software.  If you create the desired directory manually first, then you should be able to avoid this problem.
     
  2. How do you reset your username/password if you have forgotten it?

    The TSM software uses the Windows' user account.  So the same server name/password logon that you would use for Windows would be the same you would use to logon to the TSM software. To be successful the user must also belong to administrator group otherwise you will not find success.
     
  3. What is the different between TSM software prior to v2.20 and that which is released after this version?

    TSM become client-server mode from version 2.20. Client-sever mode makes the TSM works on LAN, and users can browse sensors remotely.  We use the RPC connection between client and server.
     
  4. What is the major change/difference of TSM v2.24 from previous versions?

    With the release of Service Pack 2 for Wincows XP,  Microsoft adds many restrictions for RPC to enhance the security of the overall OS.  We had to update TSM v2.24 to meet SP2's requirements.
     
  5. What TSM software am I suppose to use if my motherboard is not listed with the newer TSM versions but I am still using Windows XP and need the SP2 fixes?

    For those older motherboard users, you will have to use the TSM versions prior to v2.20.
     
  6. What do I do if I still have problems using TSM v2.20 with Windows XP SP2?

    TSM v2.13 is the last version before changing to client-server mode. So if there are any issues you are seeing with the use of v2.20 then change to v2.13 and that should fix that issue.
     
  7. Everytime I try to login into my TSM software it says Login Failed, and I have tried every name I can think of and it still won't allow me to login, how do I log into my TSM software?

    The login name that the TSM software is looking for comes from the Device Manager Network Properties Tab.  When you click on the Network Properties tab you will see a listing Full Computer Name:  (followed by the name).  The complete name that follows is what you need to put into the login field.  Once this is accomplished the TSM software will work correctly.
     
  8. I'm using the Tyan System Monitor software and when I use fullpath "J:\system.log\TSM\SysMon.log" and then click on "Monitor ON" the TSM software terminates without any message.  What am I doing wrong?

    This problem will appear when "J:\system.log\TSM\" directory has not been created before being used by the TSM software.  If you create the desired directory manually first, then you should be able to avoid this problem.
     
  9. Why do I receive this error message when trying to use my TSM software: "Now your system is not running under small font environment.  Please change to small font environment to run this program"?

    The TSM software was not written in a manner that can accomidate both large and a small font environment.  There is nothing we can do since the fundamental design of the software precludes the ability to use a small font environment.  In order to have the TSM software work correctly you have to go into the Display properties and change Font size, under the general tab for settings, from large to small fonts.  Once this change has been made then the TSM software will work correctly.
     
  10. Why can't I install my TSM software correctly while using WinXP with SP2?

    This is actually an issue since WinXP SP2 changed the way the TSM software functions.  The only problem is that the latest TSM v2.24 software isn't designed with your motherboard in mind.  The TSM software become client-server mode from version v2.20. Client-sever mode makes the TSM works on LAN, and you can browse the sensors remotely.  We use the RPC connection between client and server. With Windows XP SP2, Microsoft adds many restrictions on RPC to enhance the security of the OS.  This is when we updated to TSM v2.24 to meet SP2's requirement.  For those older motherboard users, you have to use a TSM version before 2.20.  The TSM v2.13 is the last version before changing to client-server mode.  You should be able to use TSM v2.13 with WinXP2 and that should get you around this type of issue.

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