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TYAN Warranty - Terms and Conditions
| General Warranty | Barebones Warranty | RMA Procedures | Cross Shipment |
TYAN COMPUTER CORPORATION warrants its products to be free from defects in material and workmanship for up
to three years (36 months) starting from the date of original purchase from TYAN. If the product is received within the warranty period and if the product is found by TYAN to be defective within the terms of this
warranty TYAN will repair or replace the defective product at our option and cost.This warranty does not apply to any failure or defect caused by misuse, accidental damage, abnormal or unusually heavy use, neglect, abuse, alteration, improper installation, unauthorized repair or modification, improper testing, or causes external to the product such as, but not limited to, excessive heat or humidity, power failure, power surges, or natural disaster. TYAN makes no warranty with respect to expendable components, any software supplied by TYAN, any experimental or developmental products, compatibility with other hardware and software products introduced after the time of purchase, or products or accessories not manufactured by TYAN; all of which components, software and products are provided as-is.In the event that a product needs to be returned to TYAN for service, the customer must obtain a Return Materials Authorization number from TYAN in advance, and that number must be clearly printed on the outside of the box. TYAN will not accept any shipment without an RMA number. In no event will TYAN COMPUTER be held liable for any direct or indirect, incidental or consequential damage, loss of use, loss of data, or other malady arising from the purchase or use of TYAN products. * TYAN's three (3) year warranty policy does not include products intended for OEM/ODM distribution or products sold via surplus/auction dealers. Only products found on www.tyan.com are intended for retail distribution and are covered by our standard warranty policy.
Out of Warranty RMA Request
If you have lost the receipt to your product, your warranty has expired, or purchased the product from third party vendors or auction sites, you product falls under the Out of Warranty RMA category. If you wish to have such a product repaired by Tyan, please read the information below.
- Tyan will charge a flat fee of $75 to fix basic functionality or cosmetic problems with the motherboard, which includes services for repair, replaced/fixed parts, and shipping back to the customer.
- Each motherboard will be determined on a case by case basis by the RMA department if it is capable of being fixed. If it is not, Tyan will keep a $25 service charge and allow a $50 credit to the customer with the return of the motherboard.
- Typical problems Tyan RMA will fix: broken sockets, broken DIMM slots, broken PCI slots, broken IDE connectors, broken solder joints on PS/2 ports, and so on.
Freight/Handling - Shipping charges incurred to send RMAs back to TYAN shall be paid by the customer. TYAN will pay for shipping charges incurred when shipping repaired products back to the customer.
If you have purchased your TYAN product from the US, please contact TYAN Tech Support at (510) 440-8808.
If you have purchased your TYAN product from Europe, please download the RMA form here.
If you have purchased your TYAN product from APAC, please contact your local APAC rep. Contact information is here. For English language press here.
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