TYAN Warranty - RMA Productures
| General Warranty | Barebones Warranty | RMA Procedures | Cross Shipment | Refurbished |
System Boards RMA Procedures
All TYAN systemboards include a label, with printed serial number, attached to either 1) the side of one of the expansion slots or 2) on the PCB ( please see illustration below ). If your systemboard does not include this serial number, TYAN's standard warranty does not apply.
All TYAN systemboards include a manufacturer's limited warranty. To determine warranty coverage for your systemboard, please read the following information regarding TYAN serial numbers.
TNxxxxxxxxxx TYAN products featuring a "TN" prefix in the serial number include a 90-day warranty.
TUxxxxxxxxxx The following TYAN products with a " TU" prefix in the serial
number have no warranty:
S1854A / S1846SLA
S2495 and other models with "TU" serial number (with exception of those products listed above) have a warranty.
Barebone RMA Procedures
All bare-bone products are shipped with a serial bar-code label that shows the details of the product manufacturing site, universal product codes and production date. The serial bar-code labels are affixed to (1) chassis, (2) motherboard, (3) power supply and (4) shipping carton. The serial bar-code label looks as the following:
Assigning Case Number & Filing RMA Form
The Case Number is assigned by the TYAN Technical Support Representative after receiving a customer's report on faulty barebone system or part(s) and determining that the product is eligible for RMA.
After receiving a Case Number, the customer receives an RMA form and is required to fill out the following:
- Case Number
- Customer info: Company name, contact person & phone number,
- Problem reporting date/time
- Reporting issue(s)
- Initial resolutions provided
- Date purchased
- Where the unit was purchased
- Copy of the invoice
Customer must fax/email the RMA form to the designated TYAN Service and Repair Center. The Tyan Service and Repair Center will then acknowledge with an RMA number. Standard RMA procedures apply.