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TYAN Press Release

FULL-SCALE ONLINE 24/7 SUPPORT SYSTEM, KNOWLEDGEBASE NOW AVAILABLE TO TYAN® CUSTOMERS WORLDWIDE

Web-Accessible Support Portal and Knowledgebase Provide Convenient, Customer-Friendly Service


FREMONT, CA, January 15th, 2007 - TYAN Computer Corp., the world's leading whitebox server platform provider, now offers a complete web-accessible online support portal available to customers worldwide, 24 hours a day, 7 days a week. The new system has been branded as the "Instant Tech Support Help System".

Features of the new support portal include:
  • Case entry and tracking
  • Case resolution management
  • History logging
  • Secure access with user account management
  • Priority control
  • ... and much more


In addition to the introduction of the new support system, TYAN has also added an online knowledgebase, dubbed the "Best Solutions System", providing customers with the ultimate in convenience when searching for information related to TYAN products.

"The introduction of TYAN's Instant Tech Support Help System and the Best Solutions System both herald a new degree of service and support for customers worldwide," stated Joel Robertson, Tech Support and Customer Service Manager at TYAN Computer Corp. "By providing a 24/7 web portal by which customers can both request help with their products, as well as a knowledgebase, TYAN customers will realize immense benefits and an additional level of customer assistance – another example of how TYAN is committed to service and support."

The Instant Tech Support Help System and the Best Solutions System are both accessible from TYAN's website under the Support section here: http://www.tyan.com/support_download.aspx

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